Last updated: October 2026

1. Introduction

PAM For Real Estate (بام للتسويق العقاري) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, submit a property enquiry, or contact us regarding Makadi Heights and related real estate opportunities. This website is operated by PAM For Real Estate LLC, an independent, authorised, non-exclusive sales broker for Makadi Heights by Orascom Development. We are not the official website of Orascom Development or Makadi Heights. Company: PAM For Real Estate LLC Commercial Register Number: 173464, Cairo Investment Office Tax Registration Number: 650-626-958 Registered address: 52 Saqr Quraish, Sheraton Masaken, El Nozha, Cairo, Egypt Phone/WhatsApp: +20 111 600 0024

2. Information We Collect

We may collect the following categories of information: Information you provide directly

• Full name.
• Phone number or WhatsApp number.
• Email address, if provided.
• Preferred property type or unit category.
• Messages, questions, and other information you choose to include in your enquiry.
• Information you voluntarily provide when communicating with us.

Technical and website usage information When you visit our website, certain technical information may be collected through hosting services, cookies, analytics tools, or advertising technologies. Depending on the tools enabled, this may include:

• IP address and general location information.
• Browser type, device type, and operating system.
• Pages visited, referral sources, and interactions with website content.
• Website traffic and advertising performance data.

We aim to collect only information reasonably necessary for operating the website, responding to enquiries, and improving our services.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries about Makadi Heights properties.
• Understand your property preferences and provide relevant information.
• Share available property details, brochures, prices, and payment plans supplied by the developer.
• Coordinate property visits, video walkthroughs, and further discussions.
• Forward relevant enquiry details to the developer when necessary to fulfil your request, arrange a visit, or facilitate a reservation.
• Communicate with you about your enquiry and provide requested follow-up information.
• Measure website performance and the effectiveness of advertising campaigns.
• Maintain business records, protect our website, and comply with applicable legal obligations.

We will not use your contact information for unrelated marketing purposes without an appropriate lawful basis or consent where required.

4. WhatsApp Enquiries

Our website enquiry form is designed to open WhatsApp with the information you have entered, addressed to PAM For Real Estate at +20 111 600 0024. When you choose to send the message, the information is transmitted through WhatsApp and becomes subject to WhatsApp’s applicable terms and privacy practices. Your information is not submitted through a website enquiry database by this form unless a separate collection mechanism is introduced. You should review the details displayed in WhatsApp before sending your message. You can also contact us directly by phone or WhatsApp.

5. When We Share Your Information

We do not sell your personal information. We may share relevant information in the following circumstances: With the property developer: Where necessary to respond to your request, confirm availability, arrange a site visit, or assist with the reservation process, we may share relevant enquiry information with Makadi Heights for Tourist Development S.A.E., an Orascom Development company. With service providers: Website hosting, analytics, advertising, communications, and other technical service providers may process certain information on our behalf, where applicable. For legal and security reasons: We may disclose information when required by law, a competent authority, or to protect our legal rights and prevent fraud or misuse. Any information shared will be limited to what is reasonably necessary for the relevant purpose.

6. Cookies and Analytics

Our website may use cookies, pixels, or similar technologies to understand website usage and measure advertising performance. Depending on the tools enabled, these technologies may include Google Analytics, Google Tag Manager, and Google Ads. Cookies may help us understand how visitors arrive at the website, which pages they view, and whether advertising campaigns generate enquiries. You can manage or delete cookies through your browser settings. Where applicable law requires consent before non-essential cookies are used, the relevant consent requirements should be followed. Disabling certain cookies may affect some website features or measurement functions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, and meeting legal obligations. Our intended retention period for enquiry information is up to 24 months after our last meaningful contact with you, after which it will be deleted or securely disposed of unless a longer retention period is legally required or otherwise justified. Technical and analytics data may be retained according to the applicable service provider’s retention settings.

8. Data Security

We take reasonable steps to protect the information we handle against unauthorised access, loss, misuse, or disclosure. However, no website, electronic communication, or internet-based service can be guaranteed to be completely secure. You should avoid sending sensitive financial information, passwords, bank login details, or payment card information through our website or WhatsApp. PAM For Real Estate does not request your passwords, bank login credentials, or card details and does not collect payments on behalf of the developer.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information where appropriate.
• Object to certain processing or request restrictions.
• Withdraw consent where processing is based on consent.
• Ask us to stop contacting you about an enquiry or for marketing purposes.

To exercise a privacy right, contact us using the details in the Contact section below. We may need to verify your identity before processing a request.

10. International Data Transfers

Some service providers, including communications, analytics, or hosting providers, may process information outside Egypt. Where personal information is transferred internationally, we will seek to comply with applicable legal requirements and use appropriate safeguards where required.

11. Third-Party Websites and Services

Our website may link to third-party websites or services, including WhatsApp and the property developer’s website or resources. We do not control the privacy practices, content, security, or terms of third-party services. Your use of those services is governed by their own applicable policies.

12. Children’s Privacy

Our website is intended for people seeking real estate information and is not directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable legal requirements. The revised version will be published on this page with an updated date. We encourage visitors to review this page periodically.

14. Contact Us About Privacy

For privacy questions, access or deletion requests, or concerns about how your information is handled, contact: PAM For Real Estate LLC 52 Saqr Quraish, Sheraton Masaken, El Nozha, Cairo, Egypt Phone/WhatsApp: +20 111 600 0024 We will review your request and respond within a reasonable period, subject to applicable law.